TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Quivira Vineyards Wines’ relationship with you in the context of this website.

The term “Quivira Vineyards” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States.

Wine-Specific Conditions

Legal Requirements

You must be 21 years of age or older, to order or receive alcoholic beverages from Quivira Vineyards. Receipt of shipments containing alcoholic beverages requires the signature of a sober adult (a person 21 years of age or older who is not intoxicated). Wines purchased from Quivira Vineyards are not for resale, and are for personal consumption only.

Credit Card Charges

Orders are by credit card only. We accept Visa and MasterCard and American Express.

Minimum Purchase

No minimum purchase is required.

States Authorized for Direct Shipment

Due to the ever-changing nature of wine shipping laws, we may not be able to ship wines, directly or indirectly, to all states. If Quivira Vineyards is unable to ship directly to your state, we may be able to arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by Quivira Vineyards.

PRIVACY POLICY

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

Sharing of personal information – we don’t do it

Under no circumstances will we share any personal information that we collect with any third parties or web sites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email for that purpose, but never does that email get sold or distributed to any other web site or list.

Newsletter Opt-Out

If you have chosen to opt into our newsletter or marketing emails and decide to opt out, we have a simple unsubscribe form that will let you get off our email list.

Consumer inquiries and privacy

If you have any questions about your privacy, or want to make changes to your profile, or get off our email list, simply send us an email.

Protecting your information

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Web Site Log Files

Like most websites, log files are generated that show the IP Address of the visitor, date, time, and pages visited. Aggregate reports for Web site visitors are generated that do not contain personally identifiable information. The log files are eventually deleted.

Third-party Downloads

This website does not allow third-party downloads or for third-parties to place ‘cookies.’

Cookies

This website does make use of cookies to facilitate the shoping cart functionality.

Credit card refunds

Returns to credit card will be placed on the original credit card used for purchase.

Customer Information

Information is collected at the time of registration in order to complete transactions related to it’s use. Customer lists are not not sold or distributed to third parties.

Mailing Lists

This website does maintain a mailing list. Your name, e-mail, and other information is never used to send spam or other forms of opt-in or opt-out mailings. We use our mailing list to send you important information regarding your order or to update you on events at Quivira Vineyards.

User Registration

To sign up for the Quivira List or to order from our site you will go through a registration process. This information is collected for the sole purpose of displaying content on your browser. None of this information is ever sold or distributed to third-parties. This information is only used for billing and contact purposes by Quivira Vineyards.

RETURN POLICY

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. Quivira Vineyards is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Quality Guarantee

If your wine is flawed or damaged due to causes other than by extreme weather and by means other than caused by a common carrier (i.e UPS, FedEx), you may return the product for exchange or refund (except where prohibited by law). Quivira Vineyards will refund the value of the item and any taxes you were charged. Shipping charges are non-refundable. Damages caused by Carrier are not the responsibility of Quivira Vineyards. Purchaser must submit claims for shipping charge reimbursement directly to the Carrier.

Returned Shipments for Invalid Address

If a shipment is returned to Quivira Vineyards due to delivery failure for an invalid address, Quivira Vineyards will contact you. If we do not receive a response before final delivery attempt, Quivira Vineyards will refund the value of the wine and the taxes originally charged. Shipping charges are non-refundable.

Return Authorization

To return wine(s), repackage the item(s) in its original packaging as received. Returns must be sent back prepaid. If wine(s) is replaced, Quivira Vineyards will pay UPS Ground shipping costs for replacement item(s) unless other shipping arrangements have been made, and at the cost of the Purchaser.

Please contact the winery for Return Authorization. All shipments must be approved prior to return shipping and may be refused if no return authorization has been given.

Please ship returns to: Quivira Vineyards Wines 4900 West Dry Creek Road, Healdsburg, CA 95448.

SHIPPING INFO

Standard freight carriers such as UPS or FedEx shall be referred to as “Carrier”.

Quivira Vineyards may currently ship wine to the following states: AK*, AZ, CA, CO, CT, DC, FL, GA, HI*, ID, IA, IL, IN, KS, MD, ME, MI, MN, MO, NC, ND, NE, NH, NJ, NV, NM, NY, OH, OR, PA, SC, TN, TX, VT, VA, VT, WA, WI, WV, WY. (With the effects of the recent Supreme Court ruling on direct shipping still rippling across the country, more states are being added to our “approved ship to” list.)

AK & HI Residents: Requires Air freight shipping (UPS 2-Day Air)

Third Party Fulfillment

Quivira Vineyards uses a third party fulfillment center for all daily orders and wine subscription shipments. Orders are received and verified daily at winery before shipment leaves fulfillment center. Orders generally ship from the fulfillment center within 24 hours of order verification at winery. Orders are not shipped on Saturday, Sunday and major holidays.

Default Shipping Method

All orders are shipped UPS Ground, unless otherwise requested. For Overnight, 2-Day Air, and all other air freight orders, they must be received and verified by the winery before 9:30am PST to guarantee same day fulfillment and shipping. Air freight orders that are received after 9:30amPST are not guaranteed for air delivery and shipping charges will not be refunded should order not arrive at destination within the air freight marked period. Please contact the winery for more details.

Extreme Temperatures

Your shipment may be delayed from its original ship date in order to protect your wines from extreme temperature damage. To avoid extreme hot and cold temperatures, some shipments may require 2-Day Air freight in order to protect the quality of the wine. See ‘Wine is a Delicate Commodity’ in above section or contact the winery for more details.

Destination Address

We strongly recommend delivery of wine shipments to a business, rather than a residence. All shipments require a signature to verify proof of age (over 21 years old). We regret we cannot deliver to P.O. boxes.

Shipping Rates

Quivira Vineyards maintains every effort to publish accurate shipping rates for purchases made at winery and through its online shop. However, rate increases from Carrier may occur at any time and without notification. Therefore additional charges above the quoted or charged rate from winery will be the responsibility of the Purchaser and their shipment charge will be adjusted accordingly.